MultiRight Multivitamin and Mineral Complex Low Acid Formula
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Ordering & Returns Information

Order Methods

MultiRight is available exclusively through the IC Network, both in our on-line order center and Amazon.com!

Interstitial Cystitis Network

ICN Mail Order Center
https://www.icnsales.com
Phone Orders - (707)433-0413 or (707)538-9442
FAX Orders - (707)538-9444

By US Mail
IC Network
PO Box 2159
Healdsburg CA USA 95448

Via AMAZON.com
MultiRight Multivitamin Complex is also available through Amazon.com where it is shipped directly from the IC Network Center! Buy it here!

(*The online ICN Mail Order Center can create an easy faxable and mailable order form that you can print out and include with your order. After you enter your items in your shopping cart, select check out and add your name and address. Select your shipping method. When prompted for payment information, you may select "Pay by Fax" or "Pay By Mail", print out the completed form and include it with your fax and/or check.)

Customer Service is Our Priority

The ICN is a small woman-owned business located in Northern California. Customer service is always a priority for us. Our staff work between 9am and 5PM Pacific Standard Time, Monday Through Friday. We are closed on weekends, during US holidays and the week between Christmas and New Years.

Shipping Method

US Postal Service First Class, Priority or Express Mail. We strive to mail orders within 48 hours of their placement in our store. Please allow 1-2 weeks for your order to be delivered to you.

Return Policy

Return Inquiries should be sent to: sales@icnshop.com or by calling: 707-433-0413

Only UNOPENED bottles of MultiRight are returnable. We can NOT accept bottles inwhich the original safety seal has been broken.

CREDIT CARD REFUNDS: We can provide a credit card refund for UNOPENED items returned within 14 days of your receipt of the package as long as they are in excellent condition. All returns MUST be accompanied by the original sales receipt.
STORE CREDITS: Returns between 15 and 30 days will receive a store credit. All returns MUST be accompanied by the original sales receipt.
RETURNS AFTER THIRTY DAYS: We cannot provide refunds or credits for items kept beyond thirty days. If you have any questions about this policy or your return, please feel free to contact our office.

Shipping fees are not refundable.

Countries

North America - USA, Canada
Europe - Austria, Belgium, Denmark, Finland, France, Germany, Iceland, Ireland, Italy, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, UK
Asia - Hong Kong, India, Israel, Japan, Jordan, Korea, Kuwait, Qatar, Taiwan, Singapore, UAE
Others - Australia, New Zealand, South Africa, Bahamas, Bermuda, British Virgin Islands, Puerto Rico, Trinidad and Tobago, US Virgin Islands

Read our domestic and international shipping policies here!

Urgent Packages

If you require an item to be delivered at a specific period of time, it is ALWAYS suggested that you call us and place your order by phone so that we can determine if we can meet your needs. This is particularly true if you are running out of an item or going on vacation. Orders placed on-line are completed on a first come, first serve basis.. thus even though you may have selected Express shipping, there may be fifty orders ahead of you.

Damaged Packages

International and Domestic Customers - If you receive a package that is damaged, please do NOT open it at home. You must open it in front of a postal representative (either at your door or at your postal office) who can then see that the package was damaged, the items are damaged and then request reimbursement. If you open the package at home and then claim it was damaged, the postal service and/or UPS will NOT BELIEVE YOU and they will not provide compensation for the damage.

International Customs Fees

Every nation has different rules about what can be sent to their residents. Our customers are often surprised to discover that they must pay a customs fee or excise tax when their package is delivered. Please note that this, too, is beyond our control nor can we estimate how much you will be required to pay to retrieve your item. Please contact your local postal service to learn more about any fees you may be required to pay. Please note that your customs department may hold packages for any length of time, from 24 hours to a three weeks. This is entirely beyond our control, nor can we predict how long this will take.

Read our domestic and international shipping policies here!